Support
A person reads every email.
Email hello@cachefoundry.ai. We aim to reply within two working days.
Before you write
Most questions are answered in the pack itself. Open FAQ and Support in the 08 folder, or check the FAQ here.
To get a useful answer first time, include
- Which route you’re on: Microsoft 365, Notion, or Notion-led Hybrid.
- The file name, and the version from Open Me First (for example v1.2.2).
- What you did, what you expected, and what happened. A screenshot helps.
- For a prompt, its number and the AI tool you ran it in.
What support covers
The product and how to use it: files that won’t open, a formula that looks wrong, a Notion duplicate that fails, a prompt that doesn’t behave. It doesn’t cover consulting on your own project, though we read every suggestion and many end up in the next update.
Downloads and updates
If a download fails or a link has expired, email us and we’ll reissue it. Updates are free for life and go to the address you bought with.
Complaints
Email hello@cachefoundry.ai with “Complaint” in the subject line. We’ll acknowledge within two working days and give you a full response within ten.