Refunds

Your statutory position

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have 14 days to cancel a distance purchase. For digital content delivered immediately, that right is lost once download begins, provided you consented to immediate delivery and acknowledged the loss of the cancellation right before paying. Every channel we sell through asks you to confirm both at checkout.

No change-of-mind refund

Deliver OS Pro is an instant digital download, so we don’t offer a refund simply because you changed your mind once the download has begun. That’s why every document can be inspected on the What’s included page, and why there’s a free sample kit to try first.

This doesn’t affect your rights if something is wrong, set out below. When we refund you, your licence ends, so please delete the files and any copy of the Notion workspace.

If something doesn’t work

If a product does not work as described, tell us at any time. Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for purpose and as described, and nothing on this page limits those rights. If anything is faulty or doesn’t work as described, we’ll fix it or refund it.

Every document can be inspected on the What’s included page before you buy. If you are unsure whether it fits, email hello@cachefoundry.ai and ask first.

Purchases through marketplaces

Products bought through Gumroad or Etsy are also governed by that platform’s own terms and refund policy, which may differ from this page. Where they conflict for a purchase made on that platform, the platform’s terms apply to that purchase.

How to ask

Email hello@cachefoundry.ai with your order reference. Tell us what isn’t working and which files you were using. We aim to reply within two working days, and refunds are made through the platform you bought from.

Last updated: 10 November 2026